AL
Agnes L

1 reviews | Active since Jul 2020

31 Dec 2025, 20:11

Discovery say we owe the +- 17K

Discovery medical aid, I just about had it with them.

I received a call from one of them, I can't remember her name. Just the horror that's been going on.

The story goes like this: after you depleted your savings then you fall into the self payment gap. After you pay for everything out of your pocket to the amount of 5k then you automatically falls into the ATB which is your above threshold benefit. Then that pay from there up to a certain amount.

The thing that got me today, is when the lady tole me discovery had a problem and they have been paying incorrectly from January until now... The very last day of December.

I e one ever cold to say, sorry, we putting things on hold due to blah blah blah. NO ONE.

Now today we were told that we owe them 17K... What the hell.

Ckrooks in suites. I've always said it.

Discovery, why must you be a thorn in our flesh each and every time.

I hate it with a passion. Really I do. Plus the excuses they give to milk you dry. Is heartbroken.

We pay around 20k on the classic comprehensive.

I can't even begine to tell you how ****ed off I am.

I'm a human being, you never ever want to help when I need help so go on with you nonsense and leave me the hell alon.

The list is endless but never endless when they take the money.

Lord Jesus Christ of Nazareth, please intervene on our behave I can't stomach such day light *******

0
Replies (4)
Discovery Health
Discovery Health's reply02 Jan 2026, 07:04
Official
Dear Agnes L 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Jan 2026, 11:11
Official
Dear Agnes L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
AL
Agnes L's update05 Jan 2026, 11:57
Reviewer Update
Thank you for calling. While the issue remains, we now have to pay about 20k and we don't have a choice in the matter... How sad.

One day is one day and I cannot wait for that day.

We now I. Search for a new medical and we cut ourselves off from this
Discovery Health
Discovery Health's reply06 Jan 2026, 13:59
Official
Dear Agnes L

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team