Discovery savings

My medical savings refund is now long overdue. Everytime I call Discovery I get empty promises. Stop playing games with me and take your business serious as you claim you do. I seen there was other people with the same problem also waiting What is the problem for the delay without communicating with me. Also I expect to receive a statement on this account as well as interest earned while my money is held by you. Not impresses at all and it's clear that I'm only a number and not a valuable ***