Discovery's reputation is slowly dwindling

I am at my wits end with Discovery Health. I have never had such ********** service from the scheme. Apart from just one person who works at the PE branch - who went out of her way to help me with a claim, the other employees, whom you eventually hear on the other end of the telephone line, just don't have the intelligence to resolve things. I have been waiting two full weeks for a special payment claim to be paid out to one of their network clients and still no success. I have provided all the necessary documentation as requested, but still nothing. The network client even tried assisting me with the issue at hand, but Discovery keeps coming back saying that my special payment claim is invalid. I have successfully filed a special payment claim in 2011 and that too was with the same network client, and the claim was paid out. What now? Are the employees at Discovery Health just there to earn a salary? Seems like that is the case because I keep receiving different answers from the consultants and nothing ever pans out to be correct direction. I am now tired of the unprofessional manner in which I have been attended to, as well as the claim not being finalized. I need action NOW!