Discovery's New Smart Plan not user friendly

After signing up for Discovery's new smart plan, I am having difficulty finding a GP that is registered on the network.<br> <br> I made the 1st call to try out if my existing GP is on the network and I was put on hold for 3 min. <br> <br> I then made the 2nd call and the consultant told me he is not sure how to use the app to filter providers by plan and I should dial the *** no for software/application support.<br> <br> I then made a 3rd call to ask for the contact details of a provider on the network in my area and was given the cell no of the docs and not the practice no's so only got voicemail. <br> <br> I then phoned 2 of the providers on the app and none could tell me if they were registered on the smart network.<br> <br> There seems to be a disconnect between the technology, Discovery's call center and the practitioners. <br>