Discovery 's *********** dealing of my case

I contacted Discovery at the beginning of April with the completed form they provided me with in order to receive physiotherapy cover for my long term condition.<br> It is now September, my condition has worsened because I am behind on my treatment, and I am still being messed around.<br> My case has on numerous occasions been sent to the wrong department and has of course been rejected because of this, despite my telling them again and again that IT IS NOT ONCOLOGY. What follows is yet another request for information - information that has been previously provided. I got so frustrated that I asked my parents to help. They went in to Discovery, submitted their documents, and I filled out the consent form for them to take over. Not only did we have to resend the documents for this matter, but now after a month of my parents corresponding with Discovery on my behalf, they are being told that they are not authorised to. When consultants have tried to refer my query to supervisors, their request is unsuccessful.<br> How can Discovery as a health provider be so apathetic about one of their member's health? The level of incompetence here is overwhelming.