TB
Tyson B

1 reviews | Active since Jan 2014

07 Apr 2016, 11:58

Discovery's Disgusting Service

I am fuming with the absolutely appalling service that i have received from discovery for various reasons:<br> <br> I wanted to join as a dependent on my wife's membership, when I informed them that I wanted to join they didnt ask whether it would be as a new member or as a dependent which lead to me being sent the incorrect forms early March, which they then cancelled my application without informing me!!! Then i called back to find out what is happening, and they told me they had cancelled it and sent me the correct forms, which i then submitted. Only for them to tell me there was an error on the form once i once again called to find out what is happening! I corrected this and re-sent. They didnt call me AGAIN!!! I called and found out what was happening as i was told to resend that page, they said they couldnt link it to any document!<br> <br> Once that was done, i was told it would take 24 hours to activate, which still hasnt happened after 3 weeks!!! All this time i cancelled my previous membership, which has lead to me now not being covered thanks to the absoloutley appalling, shocking, disgusting service!!!!<br> <br> When i sent a mail complaining, the reply basically said sorry for the inconvenien

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Replies (1)
Discovery Health
Discovery Health's reply08 Apr 2016, 15:46
Official
Hello TysonBrinkley,

Thank you for your comment.

I confirmed that your wife has been contacted and that the activation was completed successfully.

I have sent you a membership certificate confirming your membership as per our conversation.

Please accept my sincerest apologies for the manner in which your query was handled.

Regards
Fazeela