Discovery robs their members of life changing treatments

I am a member of Discovery Medical Aid on the Essential Delta Core Plan since 2007 and I am extremely disappointed with the handling of my care. I suffer from trigeminal neuralgia, one of the most painful conditions known, and rely on a specialised procedure called balloon rhizotomy for relief.

This procedure was previously approved and funded twice, but my most recent request was suddenly rejected at the last minute, despite no change in my medical condition. My treating neurosurgeon is now unavailable for the next five months, leaving me with no access to the care I urgently need.

Balloon rhizotomy is only performed by a handful of specialists in South Africa, and the medical aid has refused to help me find an alternative provider, effectively leaving me in excruciating pain.

This is unacceptable. A medical scheme should facilitate access to life-changing treatment, not block it. I urge Discovery Medical Aid to review this case immediately, authorise the procedure, and assist me in finding a qualified specialist, as required under their obligations to members.

My health and quality of life has seriously deteriorated and is continuing to get worse. Treat us like people and not like cases.