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Amith S

1 reviews | Active since Mar 2009

29 Jun 2018, 11:44

Discovery ******* Artists with no accountability

Discovery refused to pay my dentists rate for an in hospital removal of wisdom teeth despite having a confirmation from the call center manager that all in-hospital bills will be covered. After being pushed from pillar to post with the call center agents, (who lack knowledge and training) , I discovered that my Dentist is on an agreement plan with discovery in which they agreed to pay up to 217% of the normal rate. The call center agents only recite the mantra we only pay 100% for dental. My question is then why do you have that agreement with a Dentist? Eventually I got a call from some "Executive" by the name of Ryan who promised to sort this out. Have not heard from him to date. Discovery is a ******* and I will be changing my medical aid soon.

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Replies (9)
Discovery Health
Discovery Health's reply29 Jun 2018, 11:56
Official

Dear amith1

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

AS
Amith S's update03 Jul 2018, 12:25
Reviewer Update
I get a call from Discovery. Long story short, I was told that it does not matter what the manager told you on the call Discovery cannot be held accountable for what the manager told me after the procedure. It does not matter how high I escalate this, I will be told the same thing. I rest my case.
AS
Amith S's update03 Jul 2018, 12:27
Reviewer Update
I get a call from Discovery. Long story short, I was told that it does not matter what the manager told you on the call Discovery cannot be held accountable for what the manager told me after the procedure. It does not matter how high I escalate this, I will be told the same thing. I rest my case.
Discovery Health
Discovery Health's reply03 Jul 2018, 12:34
Official

Dear amith1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

AS
Amith S's update03 Jul 2018, 13:01
Reviewer Update
You have? The above is the outcome of the call I just had. The agent admitted that they cannot take accountability for their actions which is what the title of this post was. You should change your signature to Discovery Health Excuses Team.
Discovery Health
Discovery Health's reply05 Jul 2018, 13:28
Official

Dear amith1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

AS
Amith S's update15 Jul 2018, 08:48
Reviewer Update
An Update, Ryan did call and promised to call within the next two days, as he was investigating why did Discovery rip me off as according to the agreement my doctor has with Discovery, he is allowed to charge 217%. It has now been 10 days and he never called me. Pathetic. Ryan, The time I have wasted trying to sort this out far exceeds the claim amount. I know you are trying to frustrate me. I won't go away until you sort this out.
Discovery Health
Discovery Health's reply16 Jul 2018, 08:01
Official

Dear amith1

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Jul 2018, 13:20
Official

Dear amith1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team