DISCOVERY *******

On the 8th of Feb 2016 I contacted Disc Health Call Cen and spoke to Sbu Ndlovu. I enquired what amount had to be paid to ensure that my membership will not be terminated and he informed me that I had to pay an amount of R4 344. He also informed me that he spoke to his manager and that she confirmed this amount before he provided me with this amount (this amount was up and untill the end of Jan 2016 which means that from the end of Feb 2016 my normal monthly payments would proceed). EFT payment of the amount of R4 344 was made on the 17th of Feb 2016 and forwarded to Discovery. I had to borrow this amount from someone and on 19 Feb 2016 when I contacted DH to confirm that my proof of payment was received by them and was informed by Kyle Reddy that it takes 4-5 days to receive proof of payment. He then asked me how much I paid and after I informed him that the amount paid was R4 344 he also put me on hold, spoke to his manager to came back to me with the wonderfull news (sarcastic) that the amount given to me by Sbu was incorrect and that I still owed an amount of R4 860 in order for my membership not to be suspended. I find this completely unacceptable and unprofessional.