Discovery responds to Hello Peter reviews but doesn't actually do anything.

I've been trying to get a claim that's owed to me for most of the year. It keeps getting pended for paperwork, which I've already sent. I posted a review on Hello Peter with all the details and voila! someone bothered to call the very next day. I explained and showed the proof, and was promised action and feedback. I've received neither. my claim was laughably pended again, and my feedback was nothing. I noticed however that Discovery posted a nice little response on my original review to say they have responded, but I am unable to revert and explain that their response was worth NOTHING. Why can't i respond to my own review Hello Peter?