Discovery requests blind payments and refuses to provide proof

<p>I have been trying to resolve a simple query with Discovery for more than a month already, and for a customer who is still with them and has been with them for more than 12 years, I am extremely disappointed.</p> <p> </p> <p>They refuse to provide official documentation (required by law upon my request) and proof of what makes up an amount that I am expected to pay them. Multiple associates have avoided my questions and refused resoltion. </p> <p> </p> <p>I was originally on my employers Discovery medical aid scheme, and when I resigned mid-year to return to studying, I moved onto my parents' Discovery plan, the same Coastal Saver. I have all the PDF records of my medical aid charges, and Discovery's debt department has requested I pay an outstanding balance that I could not figure out how they got to.</p> <p> </p> <p>I understand that even though I continue to pay Discovery for the same plan, different contracts have different medical savings balances, and Discovery needs to close one contract (so I have to pay the balance from my previous contract that was over-spent) but Discovery refuses to take into consideration that you have another contract continuing with them and refuses to provide proof of why you need to pay a specific amount. </p> <p> </p> <p>I don't see why they are refusing to provide proof of the balance that is due, they have made mis-calculations in the past so it's always best to double-check your Discovery statement. I also don't see why they can't just deduct the over-spent balance from my new medical aid plan with them that has savings?</p> <p> </p> <p>Discovery has been avoiding assistance and resolution, asking for blind payments and are refusing to provide documentation that supports proof of the amount due.</p> <p> </p> <p>For a customer of more than 12 years, I'm hoping this will be the last year I'll have to deal with a company that is so disinterested in their customers. </p>