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yusuf A

1 reviews | Active since Jan 2014

02 Jun 2025, 16:56

Discovery rejects in hospital needed procedure

My daughter is 11 years old and after a year of visiting many specialists she was diagnosed with a ******* peroneal flatfoot. The only treatment for the condition is botox injections which discovery covered in hospital last year but rejected it this year. I cant understand it since this procedure has to be in hospital according to the specialist. Although we have no other claims and i am on a hospital plan with discovery which is now worthless because even if you need a procedure done in hospital they reject the authorisation. Discovery lame excuse is they made a mistake approving the procedure last year. WTH The child cannot walk without this procedure being done. Pathetic service from discovery. Member since 1995.

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Replies (1)
Discovery Health
Discovery Health's reply03 Jun 2025, 07:17
Official
Dear yusuf

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team