Discovery rejected my claim, then "allowed" me to use my medical savings and now the Cancellation fee equals the claim amount

Discovery rejected a claim of R3 500 by a hospital that i went to, for treatment, the excuse given was that it was section 21 medication. I have spent the last month trying to get them to use MY money from MY medical savings account.

Eventually i was able to apply for Medical savings account Exception, i.e. i had funds available and asked them to pay the provider using the available savings. They "approved" that and i have since decided to cancel my membership with Discovery health altogether.

Now of course there is a "cancellation fee" as per the following regurgitated feedback: "please note that the member has exceeded the medical savings allocated to the membership for the year and a potential amount of R3 321.11 is now owing to the scheme."

So you have forced me into paying more money that i don't have. Wasted my time by making me pay you back the exact same amount of money that you rejected in the first place.

Disgusted by your lack of transparency, hidden costs, and almost non-existent communication.

Does 15 years of loyalty count for anything with you?

Appalled and disgusted with your service.