Discovery Reimbur*****t

My family have been on Discovery Health and Vitality for many years. This year seeing I was merely paying for Vitality and not benefitting I decided to use it to gain points. Myself and my two sons went to have Vitality health checks done at our local Pharmacy only to be told that my one son is not on my medical aid. I paid for his testing and submitted the invoice and receipt online in order to be reimbursed by Discovery. The problems then started with umpteen phone calls, different stories by the call centre agents and absolutely no resolution. Firstly I was told that the Pharmacy Nappi codes were incorrect, then it said it was for medication, then I was told that they have paid the Pharmacy directly and it went on and on with all sorts of excuses and a different call centre agents, hours spent resubmitting and making phone calls and them telling me a different story each time. Eventually I was told the Pharmacy description must change their codes (they were the same codes that the Pharmacy uses everytime and has never had a problem being paid). Upon enquiring with the Pharmacy to change their codes they told me that they are the same codes they used for my and my sons claim and every single other claim they have ever submitted and that they are the same codes Dischem and Clicks use and they have never had a problem. I eventually asked the Pharmacy to submit for me and reimburse me because I was never going to get any joy out of Discovery Health. They make claiming impossible and look for every way not to pay. They are unprofessional and uncaring yet they are quick to take your money and advertise these wonderful offers but fail to deliver. If it was something so small imagine trying to claim for something more significant!