Discovery refusing to pay bills

Still waiting for Discovery to settle the hospital bill.

Last year december I have send them an email and still waiting for their call

Your reference number Thank you for your email. Your reference number ********** 380. One of our s****ed consultants will respond to you by email or call you within the next two to three business days

From: Joseph Sekgobela Sent: Friday, 14 December 2018 15:15 To: ********** ********** Subject: Membership ********** 70

Good day,

Please pay out the following account because I was still covered by your medical aid