Discovery refusing to give promised cover

Discovery claim to be the "best" medical aid provider in SA, when actually they are the least terrible. i am busy waiting for a organ transplant, i was only authorized for this BY DISCOVERY in 2017. yet now they are trying to argue the authorization expired in December 2016. again how can it expire BEFORE i was even authorized?! i can stare at a copy of the authorization while their "professional agents" are conveniently unable to find it. now i am told to do extra work, file new forms just to receive the cover discovery have ALREADY AUTHORIZED ME FOR!

when emailing Heathinfo i have not been given the answer to basic questions asked.

Discovery are happy to charge clients excessive amounts their medical aid but make it as difficult as possible to receive the cover paid for.