GT
Gilbert T

1 reviews | Active since Jun 2017

03 Aug 2020, 14:32

Discovery refuses to pay for COVID test

Early June I had symptoms of COVID-19. Rather than risking my family, I decided to immediately go an test and follow with self isolation. This all happened to be on a Sunday. My wife who is a practicing doctor advised the same. Discovery has refused to pay the claim for the test based on the fact that there was no referring doctor. The only likeness I can give this is if you were having a heart attack, you would first need to go see a cardiologist, and only once referred to the E.R. could you go for treatment. Beyond this, it is a waste of the medical schemes money to force me to see a GP when the results were already pretty clear, as I was already symptomatic. This would mean that the scheme would both be paying for a consult to the GP and for the test.

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Replies (2)
Discovery Health
Discovery Health's reply05 Aug 2020, 14:04
Official
Dear Gilbert T We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Aug 2020, 10:57
Official
Dear Gilbert T We’ve responded to your query.  Regards Discovery Health Servicing Team