SB
Sarika B
1 reviews | Active since May 2024
20 May 2024, 15:11
Discovery refuses to cover chronic meds
Good day as a chronic patient who has diabetes and is on the diabetes care discovery medical aid which is not cheap and neither am I on a low package is refusing to pay for my diabetes injection which cost 1600 per month excluding the big amount of medical aid that is being paid.I call in and the consultant can answer my question because they can see only what the rejection response is.I know discovery medical aid is ripping customers off. It this is to far if they cannot assist a patient with chronic medical care what is the use of medical aid ? I would like to find other discovery patients with the same problem I think it's about time we stand up an get what we paid for.
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
21 May 2024, 07:22Dear Sarika B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 May 2024, 07:22
Official
Dear Sarika B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
21 May 2024, 15:46Dear Sarika B
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 May 2024, 15:46
Official
Dear Sarika B
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team
SB
Sarika B's updateReviewer Update
01 Jun 2024, 17:04Phone calls were received by discovery health and an email but no solution were brought upon the table,to my issue DISCOVERY DID NOT SORT OR RESOLVE ANY ISSUES.They had sent an email stating the same thing which is the fact that they cannot pay for my meds which is what they said before my social media complaints.HOW IS THIS A SOLUTION TOY ISSUE I WANT HELP AN A SOLUTION.dont come on this platform and say we tried calling u an sent an email that is a waste of time if u telling me the same thing after paying all that medical aid monthly free.
SB
Sarika B's update01 Jun 2024, 17:04
Reviewer Update
Phone calls were received by discovery health and an email but no solution were brought upon the table,to my issue DISCOVERY DID NOT SORT OR RESOLVE ANY ISSUES.They had sent an email stating the same thing which is the fact that they cannot pay for my meds which is what they said before my social media complaints.HOW IS THIS A SOLUTION TOY ISSUE I WANT HELP AN A SOLUTION.dont come on this platform and say we tried calling u an sent an email that is a waste of time if u telling me the same thing after paying all that medical aid monthly free.
Discovery Health's replyOfficial
07 Jun 2024, 14:33Dear Sarika B
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jun 2024, 14:33
Official
Dear Sarika B
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team
