SG
Shaun G
1 reviews | Active since Oct 2013
20 Oct 2020, 13:29
Discovery refuses to authorize a procedure
Discovery refuses to authorize a procedure.
My wife has to go in for two in hospital procedures tomorrow (Our Dr already motivated for) to do in hospital but Discovery takes it upon themselves to decide for our Dr that this should be done in Dr room. Thus refusing pre authorization.
Is this a standard checkbox exercise for a big "Medical Fund" like Discovery?
Quick to take monthly installments but when it comes to the service...
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
20 Oct 2020, 14:23Dear Shaun
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply20 Oct 2020, 14:23
Official
Dear Shaun
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
SG
Shaun G's updateReviewer Update
20 Oct 2020, 14:44Yes Kindly do please, we have to get this in before 17:00 this afternoon or else we have waisted R800 for a Covid test.
Despite the Dr Motivation letter explaining why He have to do the procedure in theatre the Dicovery team told us to tell our Dr to call the Discovery customer service line to speak to your consulting Dr..
Since when should a Dr phone you on your customer service call center line on behalf of the client to discuss what was already presented to you on a letterhead.
Despite the Dr Motivation letter explaining why He have to do the procedure in theatre the Dicovery team told us to tell our Dr to call the Discovery customer service line to speak to your consulting Dr..
Since when should a Dr phone you on your customer service call center line on behalf of the client to discuss what was already presented to you on a letterhead.
SG
Shaun G's update20 Oct 2020, 14:44
Reviewer Update
Yes Kindly do please, we have to get this in before 17:00 this afternoon or else we have waisted R800 for a Covid test.
Despite the Dr Motivation letter explaining why He have to do the procedure in theatre the Dicovery team told us to tell our Dr to call the Discovery customer service line to speak to your consulting Dr..
Since when should a Dr phone you on your customer service call center line on behalf of the client to discuss what was already presented to you on a letterhead.
Despite the Dr Motivation letter explaining why He have to do the procedure in theatre the Dicovery team told us to tell our Dr to call the Discovery customer service line to speak to your consulting Dr..
Since when should a Dr phone you on your customer service call center line on behalf of the client to discuss what was already presented to you on a letterhead.
SG
Shaun G's updateReviewer Update
20 Oct 2020, 14:58 Membershipnr *** -MailRef#***#- -MailRef#***#
SG
Shaun G's update20 Oct 2020, 14:58
Reviewer Update
Membershipnr *** -MailRef#***#- -MailRef#***#
Discovery Health's replyOfficial
21 Oct 2020, 08:04Dear Shaun
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Oct 2020, 08:04
Official
Dear Shaun
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team