Discovery refuse to pay Covid expenses,

As Discovery is aware I had Covid while on leave in May. I was advised by discovery IN A LETTER FROM Dr Noluthando Nematswerani ,Head: Centre for Clinical Excellence, Discovery Health that I was “approved” for claims relating to the doctor, blood tests and medication as a result of me having Covid. I have submitted quite a few claims a while ago as per the letter from Discovery to do this, but have not had any refund. I am not happy about this as it appears the claims side are not playing their part. Here we go again. *********** staff refuse to refund me Covid-19 expenses despite their executive approving all such expenses. I am being given the run around in the hope I will go away. I'm going nowhere. And please don't ask me for the THIRD time for details. Go and search your systems.