DISCOVERY REFUSE TO PAY CLAIM

I sent a claim through to Discovery Health Claims on 25/06/2021. According to the consulting medical practitioner, the ICD-10 code which they have put on the account is the correct ICD-10 code, however, Discovery have declined to pay the claim as they state that "there is no ICD-10 code".

There is an ICD-10 code and I expect Discovery Health to honour my claim with immediate effect or I will take this matter to the Health Professions Council of SA.

I am NOT going to be caught in the middle of this with Discovery and the Medical Practitioner!!!

I have tried to call Discovery Health, but I sit waiting forever on the phone and then my call gets disconnected.