WE
Willie E

1 reviews | Active since May 2014

27 Jul 2015, 09:52

Discovery refuse me HIV medication before next we

we joined discovery 1 April. <br> <br> They put partner on a 3 months waiting, so the first time he got HIV medication was on the 7th July 2015 BECAUSE WE DID NOT KNOW THERE WAS NO WAITING PERIOD ANYMORE, <br> <br> The person I spoke to said they forget to let us know. <br> <br> He was sharing mine as we are on the same meds. Now we came to a situation where BOTH of us are running out...your pharmacy refuse to help, chronic department refuse to help wit an emergency delivery. <br> <br> I am due on the second and he is on the 7th . They refuse to supply us earlier. <br> As a medical aid : explain to me how must I live with out HIV medication, unhelp full staff who just stares at a date on a computer and how NO understanding about how we can not be without medication for ONE DAY <br> <br> SO YOU ARE ACTAULLY REFUSING ME HIV MEDICATION. I AM GOING TO THE NEWSPAPERS TOMORROW IF THIS IS NOT SOLVED. <br> <br> I am so fed up with your company. Every single month I have problems. <br> <br> Mr Willie Engelbrecht<br> <br> ***

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Replies (1)
Discovery Health
Discovery Health's reply27 Jul 2015, 10:08
Official
Hello WEngelbrecht,

Thank you for your comment.

We have escalated the matter to our Disease Management Team for assistance. A representative will be in contact to advise you on the process to follow to obtain your monthly medication through this service.

Kind regards
Danita