Discovery Reconciliation Nightmare

I have been with Discovery for many many years , however the last few months have been absolute chaos. I have paid large amounts across due to emails saying my account is suspended due to non payment . MY son was admitted to hospital a month and a half ago and this was the case again, after long discussions with , I must be honest, Helpful consultants, they advised that I had overpaid and that my account was up to date. This was before the debit order run for the 1st of the month. I also on this phone call requested a full recon of all payment allocations on their side so that I can reconcile this against my payments made, they advised they would send this but nothing is yet to come through. On the 1st of April no discovery debit order ran, so I assumed, as per the telephonic discussion that the amount overpaid had been passed as a credit for the next installment, only to now on 2 May be double debited for the previous month. My point is, that if an amount was due for April that debit order should have run , and I would have made payment. You can understand my frustration that after discussion with Discovery and account being up to date, I could easily have thought nothing was due to this "over payment ". I need a recon ASAP, so I can see what is owed (which I am happy to pay) and so I can check that my thousands of rand's in payments have been allocated correctly.