Discovery: Read online queries BEFORE answering with unrelated and unhelpful info

Discovery can't be bothered to even read requests for information, they just give a half-baked answer that does not relate to the question being asked.

I asked why there is no way to track the Discovery Vitality Apple Watch Benefit progress (the two years of monthly payments or earning your watch by reaching your weekly goals) on their website or in the app - no schedule, nothing.

Their response: You can track your points on the Discovery Website as we have some issues in the app right now. Your goal is still 900 points.

Yup - that's it, I kid you not. Now I have to wait another 2 working days for a response which I hope will answer the question this time...