TB
Tanya B
1 reviews | Active since Jan 2015
04 Feb 2015, 20:26
Discovery Rates Increase without ANY Notifications
I am not happy with the way Discovery handles their customers, they just decide to increase their premiums YERLY but not even bother to notify their customers. So I am just suppose to guess that my premium will all of a sudden increase? How pathetic! Then after I have complained about it they don't even bother to respond on that???
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Discovery Health's replyOfficial
05 Feb 2015, 13:52Hello TBotha84,
Thank you for speaking to me earlier. I confirmed that our annual increases are confirmed during our year-end revision period. We sent an email to your address details we have on record on 05/11/2014 and really sorry that you did not receive it.
I have addressed the feedback you received from us on your recent email sent to avoid this from occurring in future.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for speaking to me earlier. I confirmed that our annual increases are confirmed during our year-end revision period. We sent an email to your address details we have on record on 05/11/2014 and really sorry that you did not receive it.
I have addressed the feedback you received from us on your recent email sent to avoid this from occurring in future.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Discovery Health's reply05 Feb 2015, 13:52
Official
Hello TBotha84,
Thank you for speaking to me earlier. I confirmed that our annual increases are confirmed during our year-end revision period. We sent an email to your address details we have on record on 05/11/2014 and really sorry that you did not receive it.
I have addressed the feedback you received from us on your recent email sent to avoid this from occurring in future.
Thank you for allowing me to assist with your query.
Kind regards
Rishana
Thank you for speaking to me earlier. I confirmed that our annual increases are confirmed during our year-end revision period. We sent an email to your address details we have on record on 05/11/2014 and really sorry that you did not receive it.
I have addressed the feedback you received from us on your recent email sent to avoid this from occurring in future.
Thank you for allowing me to assist with your query.
Kind regards
Rishana