Discovery Radio Silence, No Co-operation

My husband and I left Discovery in November 2020 because they kept taking double our premium every month. And then they had the audacity to claim we didn't pay. We switched over to a different medical aid, but Discovery didn't forward our full Membership Certificates, so now we're getting penalized. I've been with Discovery for 11 years and my husband has been with them for 3 years, but they keep sending partial certificates that doesn't make sense. I've been contacting them since last week, and have still not received a complete representation of our membership.

I would not recommend them as a service provider at all and I'd like for a supervisor or manager to contact me so they can arrange for the correct membership certificates to be sent through.