Discovery puts profit above clients health

Discovery has refused to authorise a specialist consultation for my wife citing that past illness and symptoms are not considered anymore. She has been diagnosed with fibromyalgia in 2024. The GP cannot help her as the pain is too severe and she is also experiencing seizures. In spite of the motivation letters sent to Discovery, the call centre consultants (didn't know that Discovery employed qualified doctors to man their call centres) refuse to approve the authorisation. The specialist is the only one who has had any success on treating her.

It seems as if Discovery is more concerned with profit than the health of its clients.

Absolutely disgusting.