IN
Imaan N
1 reviews | Active since Dec 2013
25 Sept 2015, 15:41
Discovery punished diabetics
On the 23/09/15 my husband went to Essential Health Pharmacy in Claremont to collect his chronic medication. But he was told that he needed to pay a co-payment of R250. So he was turned away without his meds because of discovery. This co-payment changes every month which is unacceptable. Discovery keeps saying it the place where we buy it but they've admitted to incorrect pricing before. I don't pay my medical aid for fun my husband seems to be punished for being diabetic!! We are leaving the country on Tuesday for a vacation and he needs his meds. I'd like a solution by no later than Monday!<br>
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Discovery Health's replyOfficial
29 Sept 2015, 10:55Hello Naami,
Thank you allowing me to assist you with your query
Medxpress is a quick and convenient service for our members to receive their monthly chronic medication every month at no extra charge. Effective from 1 July 2015 Discovery Health Medical Scheme appointed the Discovery Medxpress as the Designated Service Provider (DSP) for all existing chronic members as per your plan type. Members can choose to get their chronic medication elsewhere, however a 20% co-payment will apply from member's pocket.
I can confirm that our Medxpress Team has contacted your husband and assisted him with an arrangement for him to get his medication. You are more than welcome to contact our Medxpress team on ***(Option 4), and they will always gladly assist.
Kind Regards
Dimakatso
Thank you allowing me to assist you with your query
Medxpress is a quick and convenient service for our members to receive their monthly chronic medication every month at no extra charge. Effective from 1 July 2015 Discovery Health Medical Scheme appointed the Discovery Medxpress as the Designated Service Provider (DSP) for all existing chronic members as per your plan type. Members can choose to get their chronic medication elsewhere, however a 20% co-payment will apply from member's pocket.
I can confirm that our Medxpress Team has contacted your husband and assisted him with an arrangement for him to get his medication. You are more than welcome to contact our Medxpress team on ***(Option 4), and they will always gladly assist.
Kind Regards
Dimakatso
Discovery Health's reply29 Sept 2015, 10:55
Official
Hello Naami,
Thank you allowing me to assist you with your query
Medxpress is a quick and convenient service for our members to receive their monthly chronic medication every month at no extra charge. Effective from 1 July 2015 Discovery Health Medical Scheme appointed the Discovery Medxpress as the Designated Service Provider (DSP) for all existing chronic members as per your plan type. Members can choose to get their chronic medication elsewhere, however a 20% co-payment will apply from member's pocket.
I can confirm that our Medxpress Team has contacted your husband and assisted him with an arrangement for him to get his medication. You are more than welcome to contact our Medxpress team on ***(Option 4), and they will always gladly assist.
Kind Regards
Dimakatso
Thank you allowing me to assist you with your query
Medxpress is a quick and convenient service for our members to receive their monthly chronic medication every month at no extra charge. Effective from 1 July 2015 Discovery Health Medical Scheme appointed the Discovery Medxpress as the Designated Service Provider (DSP) for all existing chronic members as per your plan type. Members can choose to get their chronic medication elsewhere, however a 20% co-payment will apply from member's pocket.
I can confirm that our Medxpress Team has contacted your husband and assisted him with an arrangement for him to get his medication. You are more than welcome to contact our Medxpress team on ***(Option 4), and they will always gladly assist.
Kind Regards
Dimakatso