Discovery - pull up your socks!

I pay about R8400 a month for membership of the Discovery Classic Comprehensive medical scheme. In the past, I have had very little to complain about. However, my recent interaction with Discovery and their pharmacy Medxpress has left a lot to desire. Like many South Africans, I have a problem with blood pressure that has been controlled by the use of medication. Until November 2023, I was prompted some months (but not all) to reorder these prescribed meds. This messaging service then stopped, so I emailed Medxpress to ask whether the prescription had expired or whether there was some other reason. No reply. I emailed again during December. No reply, so last week I called the Discovery call centre to be told that I should email Medxpress. I advised the consultant that this method does not work. She rep**** that she has no access to Medxpress communications, including the original prescription. After much discussion over approximately 45 minutes, the consultant advised me that the prescription had expired and that Medxpress was to close at the end of March. I have received no notice of this closure and find communication with Discovery the absolute pits! In contrast when using a local pharmacy, I managed to resolve the delivery of the necessary meds within 15 minutes. I have nothing good to say about my experience including my interaction with the Discovery consultant who I found to be evasive and rude. This is unacceptable.