Discovery providing me with False information

<p>I am on Discovery and my son and daughter are dependants. My kids got sick, I went to the chemist and waisted over an hour there when they gave me my medicine and my daughters medicine but refused to give me my sons medicine as when they try to submit his, they get a message saying pay per claim. We are all 3 on the exact same plan. i phoned Discovery twice and have been advised twice that everything on their side is fine. I went to another chemist and got the exact same response. I left there in tears and the pharmacist actually gave me my medicine at her own cost and she has been trying for over 2 weeks to get this resolved with Discovery. Discovery tells her that there is something wrong on their system iro my sons membership but to me they say that all is fine on their side. This is not acceptable. I pay my membership monthly and we are all 3 active members thus what will happen in the event that my son needs to go to hospital??? The hospital will send me all the bills and he wont be admitted as I need to PAY PER CLAIM for my son only? how does that make any sense at all? please get back to me!</p>