Discovery processing claims incorrectly

I was in Hospital and had an authorisation number but part of my claim was paid from my MSA instead of my Hospital benefit. I have been on the chat with Discovery for over a week now and they keep referring me to the Doctor. I call their call centre, hold on, then my calls drop. I have a claims statement from the doctor showing the correct date and I send it to Discovery only for them to refer me back to the Doctor. Today I am told nothing was done since my first enq on 8/4/2026