Discovery processes costs clients more by giving less.

Discovery Health/Life/Vitality are all in on this one. I've had a Discovery Life insurance policy for many years and had Vitality linked to my life insurance for just a long. 15+ Years. I moved my medical aid provider to Discovery starting 2025 with my wife as dependent. (Worse administrative process I have ever had to go through but that is not even what this review is for)

Without consent or informing me of the implication my wife has now been added to Vitality and the life insurance policy is now more expensive to cover that membership. The membership that we did not want or ask for. They say they now cannot remove her because we are on the same medical aid. I have been alone on Vitality all these years but because we are now on the same medical aid at discovery this is forced on us. This doubles the requirement for benefits from Vitality and its already a pain for me to jump through those hoops, I refuse to force that on my wife as well. We did not want to join a scheme where we have more stress in our lives. Thus my benefits will just go down. I am now paying more for less. My life insurance premium has gone up without me having a say or being told this would happen. No correspondence, permission or consent. Two unrelated products.

The service regarding this issue has been so bad there are no words or at least words that should be in a review. After explaining this to multiple support personnel, the best I could get was an "I understand and you can remove your wife from the medical aid to fix the problem". Getting two different medical aid policies costs more so the option from them is "In order to fix the way that we *****ed you by having you pay more for less, is to pay even more."

Great job Discovery. Giving your clients high blood pressure and less money since 1993.