Discovery prioritizes protocols over their clients

Something as simple as change my billing method and you guys ask to give you motivation Discovery you guys are simply a bunch of corporate bullies honestly [04/13, 08:29] Kayleen: I think I'm currently on advance billing i want to change to the other one [04/13, 08:30] Ask Discovery: What would be the reason for this change? [04/13, 08:32] Kayleen: So I just started a new job I'm not sure how much I'll get paid this month I don't want to run the debit and not have enough in my account [04/13, 08:34] Ask Discovery: Okay, thank you for confirming. I have just spoke to my manager, we would need a motivation letter from you with the reason you want to change your billing method. Once we have that we can raise your request with our Billing Department. [04/13, 08:34] Kayleen: Something as simple as changing my billing method requires some much of unnecessary information [04/13, 08:35] Ask Discovery: * Okay, thank you for confirming. I have just spoke to my manager, we would need a motivation letter from you with the reason you want to change your billing method. Once we have that, we can raise your request with our Billing Department.

I've even went as far as give you a reason but now I should take more time of my day to motivate to you why you should change my billing when you guys are getting the money either which way

Like I said a bunch of bullies with no sense of compassion or empathy