Discovery prioritises money over my wellness

I wish to report a grave injustice perpetrated by Discovery and their affiliate MedXpress. I am mandated by Discovery to pay R1300pm and even though things are so tough I have never missed a payment in over 2 years of being a member. I am over 60 year and work as nurse. I suffer from acute hypertension and cholesterol. Discovery takes care of my chronic medication and delivers it at my workplace. Discovery refused to deliver my medication a few days after I was supposed to receive my new prescription. The injustice is that they did not find it in their hearts to call me ahead of time before my medication ran out to tell me the reason. They blamed MedXpress for not giving it to me. I had to do my own investigation to find out as to why. Please note that I was given the run-around by both of these companies for almost a week. That put me one week without chronic medication. The complications of which could be kidney damage, heart attack, or even death. Does the fact that I always pay my contract on time means nothing. Only after exhaustive investigation did I find that I did not pay R19 for delivery. How am I supposed to know that? Do I work for Discovery, am I supposed to fami****ise myself with all their internal red-tape? Don’t I deserve to be treated with dignity and respect? I have been a nurse for 43 years and as a medical worker I am by oath required to treat all human life as sacred. Discovery is a fowl and diseased organisation driven only by profits, they don’t even care if I suffer grave complications due to their incompetence. I have to ask, is it because I am black? I was not given an explanation nor an apology. This has happened several times last year as well. MedXpress and Discovery should be held accountable for this injustice. Does my life matter? Because my life matters to me