JB
Jaco B

1 reviews | Active since Feb 2013

22 Oct 2018, 16:06

Discovery price not same as shelf price

Beware when you buy OTC items from pharmacies as the shelf price and the amount deducted from your Savings Account may not be the same amount. For example, went to buy Gaviscon from Dis-Chem today. The Shelf price was R78. Once the transaction has been processed, the receipt showed that in fact R118 has been claimed from my MSA. Upon checking with the pharmacy staff, I was informed that this is standard on Discovery Medical Aid claims for certain products - they have their own price. I must say, this leaves a real bitter taste which not even Gaviscon can cure...

0
Replies (2)
Discovery Health
Discovery Health's reply23 Oct 2018, 07:32
Official

Dear JH Botha

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Oct 2018, 14:43
Official

Dear JH Botha

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team