Discovery Premium Increase Disgust

Utterly disappointed in Discovery Health! My daughter has been a KeyCare member for years. We got the shock of our lives when on 1 January 2024, her premium was increased (more than double) to R3354 per month. I pay this debit order as my daughter is not able to afford medical aid since Covid. We have for the past 3 days, been trying to get assistance via the Helpline with no progress. Waiting endlessly to be connected to an agent and then being passed from queue to queue where no one wants to discuss a refund and cancellation with us. We were asked to provide our cell numbers so that we could be contacted, but no one has since called us. A cancellation takes 30 days to process. This means that we will be paying this exorbitant amount in February again!!! No Discovery, we expect better from this brand!!!