Discovery prefers you to waste your time rather than theirs.

Item: Discovery Health
Rating: 1
Author: Peter Q

Discovery's choice to use muti-level menus and not people to talk too, before you get anywhere, together with a 30 mins+delay thereafter as they "We apoligise for the delay and woudl like to alk you to continue to WAIT, one of our skilled consultants will be with you SHORTLY(!?) " is not good customer service.!

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

06 May 2026, 06:47

Dear Peter Q

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 May 2026, 06:47

Official

Dear Peter Q

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

06 May 2026, 14:40

Dear Peter Q

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 May 2026, 14:40

Official

Dear Peter Q

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Peter Q's updateReviewer Update

06 May 2026, 14:58

THank you - quick response appreciated. Hoep you resolve the long waiting periods , in the interest of your clients.

Peter Q's update06 May 2026, 14:58

Reviewer Update

THank you - quick response appreciated. Hoep you resolve the long waiting periods , in the interest of your clients.

Discovery Health's replyOfficial

11 May 2026, 11:24

Dear Peter Q

Thank you for taking time to give us your feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 May 2026, 11:24

Official

Dear Peter Q

Thank you for taking time to give us your feedback.

Regards

Discovery Health Servicing Team