Discovery Poor service and delaying tactics

Ran out of al**** benefits, i put in a request to get additional al**** benefits more than a month ago, Discovery played the tactical game asking for additional information more than once but the same request. Sent in all the required information more than once, escaleted the fact that after more than a month still have no response. A specialist customer laison person told me she would sort it out, yet no feedback from her for no three days, despite her promising feeedback buyt Friday 5th September. Now at the 11 Sept and STILL no feedback