Discovery Poor Health

Nearly 4 months of trying to change ownership and send proof of income verification. Discovery is draining the life out of me, November 2019 I called you guys to do the above mentioned and I'm still struggling to get it done.

Every single time I call I get told that they require more documents, I end up sending the docs, a few days later I call back to do a follow-up and I get told that you need more documents.

Yesterday I spoke to Mason (Manager), he didn't listen to a word I said, he kept on insisting that you require this doc and that I need to send it. I said I don't mind sending it, I need your help I don't mind sending anything, my problem here is that why you don't tell me on first call all the required documents why to spread it over nearly months. I eventually sent the form back that Mason asked from me, I sent it back a few minutes or hours after our call. Today I get a new email with nearly a list of 10 docs you need from me, are you insane? I spoke to Sipho Ntuli another manager, I explained the issue and again he asked me to get another affidavit and Lord knows what else... Last week I got a call from the doctor's office because the claim couldn't go through, Discovery suspended my service HOW CONVENIENT The only person who listens and who is able to get a query sorted on FCR is Lee Adams, you guys can learn a thing or two from her including the two managers I spoke to. Why not make her a trainer so that she can teach your entire business