Discovery policy upgrade failure with no assistance

Item: Discovery Health
Rating: 1
Author: Ellen P

I have been trying to upgrade my policy from last year. In December I tried upgrading on the app as I couldn't get through telephonically and the app kept giving me an error before kicking me off.

Now that I finally get through to someone I'm told it's closed and can't be helped??

How do you operate like this?

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

07 Jan 2025, 07:20

Dear Ellen P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply07 Jan 2025, 07:20

Official

Dear Ellen P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Jan 2025, 15:00

Dear Ellen P

We have been in contact with you.
Regards Discovery Health Servicing Team

Discovery Health's reply07 Jan 2025, 15:00

Official

Dear Ellen P

We have been in contact with you.
Regards Discovery Health Servicing Team

Ellen P's updateReviewer Update

07 Jan 2025, 15:44

I did reply to the email and am awaiting someone to call me again?

Ellen P's update07 Jan 2025, 15:44

Reviewer Update

I did reply to the email and am awaiting someone to call me again?

Ellen P's updateReviewer Update

09 Jan 2025, 09:15

No one has contacted me back. I've also sent an email to the principal and no feedback as of yet

*** & ***

Ellen P's update09 Jan 2025, 09:15

Reviewer Update

No one has contacted me back. I've also sent an email to the principal and no feedback as of yet

*** & ***

Discovery Health's replyOfficial

10 Jan 2025, 10:02

Dear Ellen P

We have been in contact with you.
Regards Discovery Health Servicing Team

Discovery Health's reply10 Jan 2025, 10:02

Official

Dear Ellen P

We have been in contact with you.
Regards Discovery Health Servicing Team