Discovery PMB Applications Poor Service

A prosthetist submitted a PMB application and quotation for a prosthesis for my partner on 7 February 2024. Discovery has sent numerous mails requiring additional information and questioning codes etc. The prosthetics practice has rep**** to all these mails except one sent on 28 March 2024. The practice never received this mail. They have now send a response today after receiving the email on Monday. I phoned Discovery on Friday 12 April 2024 to follow up on this application. I was not satisfied with the feedback. It has now been more than 10 weeks. My partner's prosthesis was supposed to be fitted by end of February 2024. It feels as if they are stalling. Apparently Discovery does not care about their members anymore. I have been a member of Discovery Health for more than 30 years. It has become the most frustrating system to lodge a complaint or get proper information form the Call Centers. I am extremely unhappy.