Discovery please get your act together

I have been a member of Discovery Health for many years. December 2018 I decided to down grade my package and before doing this I contacted Discovery to ensure that I would still receive my CDE (Center of Diabetes and Endocrinology) These benefits include my Insulin, Test Strips, Needles and all Diabetes related medication including blood tests required from time to time as a Diabetic. I also had access to the following yearly benefits Eye Specialist, Dietician, Podiatrist and the care of my specialist Endocrynologist whom I have been seeing for 11 years. I was assured that I was not going to lose any of these benefits. I then downgraded and lo and behold in March I receive a telephone call from the rooms of my Diabetic Physician/Endocrynologist to tell me that due to a disagreement with the Doctors and the CDE I no longer had access to the benefits of the CDE. I immediately contacted Discovery Health and was assured that I still had access to my CDE Benefits . I requested a repeat prescription for my medication and the Pharmacy put the R1500.00(plus/minus) through my savings fund. Once again I contacted Discovery and they contacted the Pharmacy to reverse the amount debited from my savings account and told me that I do have access to the CDE. I then received an email from Discovery dated the 8th March confirming that I do have access to the CDE. Last week I contacted the pharmacy for my repeat prescription and they phoned me back to tell me I did not have CDE Benefits and would have to pay for the medication myself as my savings was depleted. Once again I contacted Discovery and received an email dated 17th April telling me that I do not have access to the CDE Benefits. Discovery have made a major BOO BOO and I demand that they ensure that I am covered by the CDE.

When this all started in February I gave them the opportunity to upgrade me to my previous package and was prepared to back pay the premiums. Discovery refused. I requested this numerous times but they are not really interested. Discovery have now placed my medication on CHRONIC except one of the important medications. They have now misled me and in actual fact do not seem to know what is going on. I am not prepared to lose the other benefits offered by the CDE and neither do I as a pensioner have the money to pay for the required services that I have received. Discovery owe me a huge apology for misleading me and they need to correct this or allow an upgrade to ensure that I receive the best care. I have already written to Ryan Noach (who has not rep****) and the Medical Aids Onbudsman has sent me the forms to complete regarding this matter.

Fortunately I have emails from Discovery proving my case.