Discovery - please fix your customer service

I've been with Discovery for more than 10 years. Unfortunately, this pandemic has really hurt customer service. I've been struggling to get my son's Vitality Active rewards activated. When I call the call centre to follow up after 2 weeks of no response, the line is so bad I can't hear the call centre agent. She promised to call back on a better line... I'm still waiting.

Last year I left Discovery Insure for similar reasons. At this rate, I'm contemplating saying goodbye to Discovery Health, Discovery Bank and Discovery Invest.

Please sort yourselves out guys.