LS
Laurence S

1 reviews | Active since Mar 2009

17 Apr 2018, 15:54

Discovery places their members health at risk by lying

Please everyone be very careful when dealing with Discovery Medical Aid. What their consultants tell you may not always be the truth. We were assured telephonically that there would be no waiting period if we enrolled on a certain date. We waited for that date and then we were told that there was a waiting period. Discovery lies. There are better options out there and perhaps more honest ones. I think that dealing with a health company OTHER than Discovery is probably a great idea.

0
Replies (5)
LS
Laurence S's update17 Apr 2018, 16:04
Reviewer Update
Just another small fact. Discovery has refused to meet with me to discuss this issue even though I have repeatedly requested a meeting. Discovery escalated this to their disputes department who failed to ask me for any facts before making a decision. This clearly reflects Discovery's attitude to their clients. Lets make a decision without all of the facts in order to pretend the dispute has been resolved. Lets also refuse to to even reply to requests for a meeting. It is their company, not ours. I do understand that they can act immorally in their own right. Lets all vote with our feet and move away from Discovery.
Discovery Health
Discovery Health's reply18 Apr 2018, 07:52
Official

Dear carefull

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

LS
Laurence S's update20 Apr 2018, 16:56
Reviewer Update
Discovery refuses to give me the recording in which their consultant gave my daughter the incorrect information. It seems that they have much to hide. This is most definitely not the actions of an honest company.
LS
Laurence S's update20 Apr 2018, 16:59
Reviewer Update
So to review: 1. Discovery refuses to meet with me 2. Discovery refuses to give us the recording proving we are right 3. WOW and ***!
Discovery Health
Discovery Health's reply23 Apr 2018, 07:48
Official

Dear carefull

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team