Discovery personal health pathways and rewards

Contacted Discovery 7 times, trying to request why my rewards have dissapeared (earned via completing best health actions) Discovery app is useless, initially I wasn’t able to redeem reward because it freezes. Eventually it converted to discovery miles automatically, but I can’t access it through the app or discovery bank app. The call center is useless. Many are clueless as to what they doing, so either put you on hold indefinitely, others just cut the call after 20mins or try to transfer you so it’s not their problem any more. Discovery and vitality center staff will really outpace the municipality staff in being useless. It is really humbling to deal with such *********** people.