DR
Dalian R
1 reviews | Active since Oct 2025
25 Nov 2025, 11:24
Discovery paying clients on their own time.
Still no resolution. First it was no the MSA was not depleted and then it was no the codes are wrong, now it’s no we need the nurses consultation.
My MSA currently has R25 left. Discovery offers an extended day-to-day benefit that’s supposed to assist you with a virtual GP or nurse consultation at Clicks or Dis-Chem when your savings are depleted. Yesterday, I went for a virtual appointment and paid R395 out of pocket. When I submitted the claim to Discovery, they rep**** saying that because I still had R25 remaining in my MSA, they were denying the claim.
WOW. I’m honestly appalled. They advertise an extended service, yet hide behind terms and conditions that leave the consumer at a loss. Absolutely poor service from Discovery Health, especially after being a loyal member for 8 years.
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Replies (6)0
Replies (6)DR
Dalian R's updateReviewer Update
25 Nov 2025, 11:40Discovery has now confirmed—after four different excuses—that they’re settling on the story that Clicks is not part of their registered wellness clinics. First it was that my medical savings weren’t depleted. Then it was the wrong codes on the invoice. Then they said they needed the nurse’s consultation notes.
And now suddenly Clicks “isn’t part of their wellness clinics.”
Lol. Good one, Discovery. You really had me fooled into thinking you were an ethical business.
And now suddenly Clicks “isn’t part of their wellness clinics.”
Lol. Good one, Discovery. You really had me fooled into thinking you were an ethical business.
DR
Dalian R's update25 Nov 2025, 11:40
Reviewer Update
Discovery has now confirmed—after four different excuses—that they’re settling on the story that Clicks is not part of their registered wellness clinics. First it was that my medical savings weren’t depleted. Then it was the wrong codes on the invoice. Then they said they needed the nurse’s consultation notes.
And now suddenly Clicks “isn’t part of their wellness clinics.”
Lol. Good one, Discovery. You really had me fooled into thinking you were an ethical business.
And now suddenly Clicks “isn’t part of their wellness clinics.”
Lol. Good one, Discovery. You really had me fooled into thinking you were an ethical business.
Discovery Health's replyOfficial
25 Nov 2025, 12:28Dear Dalian R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply25 Nov 2025, 12:28
Official
Dear Dalian R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
DR
Dalian R's updateReviewer Update
25 Nov 2025, 12:50Discovery always responds saying they’re “looking into it,” but they never actually come back with a real answer—just a new excuse to add to their growing list of lies.
DR
Dalian R's update25 Nov 2025, 12:50
Reviewer Update
Discovery always responds saying they’re “looking into it,” but they never actually come back with a real answer—just a new excuse to add to their growing list of lies.
DR
Dalian R's updateReviewer Update
25 Nov 2025, 14:07Discovery is engaging in ********* business practices. They initially made me believe my claim was denied due to incorrect codes on the invoice. Once the codes were corrected, they changed their explanation and claimed that the Clicks branch I visited is not on their network.
This is completely misleading. They even sent me correspondence apologising for any “incorrect communication.”
This is extremely concerning for a medical aid provider. They could be denying claims under false pretences, which could have serious implications — all because they need to find the “perfect” excuse. As a member, I feel taken advantage of. By sending that correspondence, Discovery is essentially admitting to dishonesty and, in effect, theft from their customers.
This is completely misleading. They even sent me correspondence apologising for any “incorrect communication.”
This is extremely concerning for a medical aid provider. They could be denying claims under false pretences, which could have serious implications — all because they need to find the “perfect” excuse. As a member, I feel taken advantage of. By sending that correspondence, Discovery is essentially admitting to dishonesty and, in effect, theft from their customers.
DR
Dalian R's update25 Nov 2025, 14:07
Reviewer Update
Discovery is engaging in ********* business practices. They initially made me believe my claim was denied due to incorrect codes on the invoice. Once the codes were corrected, they changed their explanation and claimed that the Clicks branch I visited is not on their network.
This is completely misleading. They even sent me correspondence apologising for any “incorrect communication.”
This is extremely concerning for a medical aid provider. They could be denying claims under false pretences, which could have serious implications — all because they need to find the “perfect” excuse. As a member, I feel taken advantage of. By sending that correspondence, Discovery is essentially admitting to dishonesty and, in effect, theft from their customers.
This is completely misleading. They even sent me correspondence apologising for any “incorrect communication.”
This is extremely concerning for a medical aid provider. They could be denying claims under false pretences, which could have serious implications — all because they need to find the “perfect” excuse. As a member, I feel taken advantage of. By sending that correspondence, Discovery is essentially admitting to dishonesty and, in effect, theft from their customers.
Discovery Health's replyOfficial
26 Nov 2025, 06:44Dear Dalian R
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's reply26 Nov 2025, 06:44
Official
Dear Dalian R
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Nov 2025, 16:49Dear Dalian R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Nov 2025, 16:49
Official
Dear Dalian R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team