dP
debbie P
1 reviews | Active since Nov 2019
24 Mar 2025, 09:58
Discovery payback my money on claim with Auth number from my oncology benefit
Once again discovery medical aid doing what they do best....DELAYING tactic not to refund client, with an authorisation number for a payment from oncology benefit. Outstanding from 11 march 2 different agents, Anneline on 11th and Lindelwa on 2oth march , pushing papers around a desk, no communication between consultants, even though same department , delaying and not paying? DISCOVERY what do you have to say for yourself? PAY BACK MY MONEY
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Replies (3)
Discovery Health's replyOfficial
24 Mar 2025, 10:28Dear debbie P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Mar 2025, 10:28
Official
Dear debbie P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
dP
debbie P's updateReviewer Update
25 Mar 2025, 11:14Well it's been a day , and dead silence
I phoned oncology dept this morning, spoke to Nqubakazi ref no *** at 10.45, and even though thus was an oncology query re no payment, she refused to help me and put me through to customer service. She said she could do nothing, incompetence at its best?or trained to delay payment?
Spoke to Luke ref *** at 10.50, and even he could not understand why call was transferred to him,BUT THE DIFFERENCE was he tried to help.
I have now been informed this has to be sent for reprocessing, as it does not get done automatically?.
DiISCOVERY YOU ARE SUPPOSED TO BE THIS SUCCESSFUL CORPORATE COMPANY, but you sure do not know how to process and pay claims.
Response please, I don't see why I now need to wait another 2/3 days.
I have been waiting since 11 march.
Shocking treatment and work ethic
Debbie peter
I phoned oncology dept this morning, spoke to Nqubakazi ref no *** at 10.45, and even though thus was an oncology query re no payment, she refused to help me and put me through to customer service. She said she could do nothing, incompetence at its best?or trained to delay payment?
Spoke to Luke ref *** at 10.50, and even he could not understand why call was transferred to him,BUT THE DIFFERENCE was he tried to help.
I have now been informed this has to be sent for reprocessing, as it does not get done automatically?.
DiISCOVERY YOU ARE SUPPOSED TO BE THIS SUCCESSFUL CORPORATE COMPANY, but you sure do not know how to process and pay claims.
Response please, I don't see why I now need to wait another 2/3 days.
I have been waiting since 11 march.
Shocking treatment and work ethic
Debbie peter
dP
debbie P's update25 Mar 2025, 11:14
Reviewer Update
Well it's been a day , and dead silence
I phoned oncology dept this morning, spoke to Nqubakazi ref no *** at 10.45, and even though thus was an oncology query re no payment, she refused to help me and put me through to customer service. She said she could do nothing, incompetence at its best?or trained to delay payment?
Spoke to Luke ref *** at 10.50, and even he could not understand why call was transferred to him,BUT THE DIFFERENCE was he tried to help.
I have now been informed this has to be sent for reprocessing, as it does not get done automatically?.
DiISCOVERY YOU ARE SUPPOSED TO BE THIS SUCCESSFUL CORPORATE COMPANY, but you sure do not know how to process and pay claims.
Response please, I don't see why I now need to wait another 2/3 days.
I have been waiting since 11 march.
Shocking treatment and work ethic
Debbie peter
I phoned oncology dept this morning, spoke to Nqubakazi ref no *** at 10.45, and even though thus was an oncology query re no payment, she refused to help me and put me through to customer service. She said she could do nothing, incompetence at its best?or trained to delay payment?
Spoke to Luke ref *** at 10.50, and even he could not understand why call was transferred to him,BUT THE DIFFERENCE was he tried to help.
I have now been informed this has to be sent for reprocessing, as it does not get done automatically?.
DiISCOVERY YOU ARE SUPPOSED TO BE THIS SUCCESSFUL CORPORATE COMPANY, but you sure do not know how to process and pay claims.
Response please, I don't see why I now need to wait another 2/3 days.
I have been waiting since 11 march.
Shocking treatment and work ethic
Debbie peter
Discovery Health's replyOfficial
25 Mar 2025, 17:30Dear Debbie P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply25 Mar 2025, 17:30
Official
Dear Debbie P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team