Discovery pay your oncology claims

Would give 0 stars if I could I had a follow up consult with dermatologist on 17 Feb 2026, as per recommendation by my oncologist twice a year for 2 years. Oncology basket activated. Another spot was found and biopsy done, then and there In rooms. Result, basal skin cancer which was duly removed on 25th February. Now discovery has refused to pay for biopsy, as pre auth was not done. How does a patient know she has skin Cancer, BEFORE CONSULTATION? Explanation from discovery, biopsy procedure is covered under RISK, not oncology, which is why pre auth was required. This should be paid from my oncology basket! Auth approved now, 18th March, 2 weeks after contact with discovery, number ***9, and because of late pre auth submission , discovery will only pay 70%? I DO NOT ACCEPT THIS and want the claim paid in full from my oncology basket. Not 70% from risk? Why do discovery decline, first, delay payments, and make patients fight for what is rightfully theirs? RESPONSE PLEASE AND WHEN PAYMENT WILL BE MADE. THIS ACCOUNT IS Now OVER 1 MONTH OLD. first contact with call centre esiswe ref *** on 24th feb at 12.57 Second follow up Manoko ref *** on 3 March 10.15 am, passing onto case manager to review. I wait for your prompt response