Discovery, Pay back the money and stop frustrating the process!

I have been retrenched and I have MSA credits that are due to me. I have been pushed from pillar to post in relation to getting access to the funds as I have been requesting for them to provide me with an early payout as they have a 5 month waiting period in case there are any outstanding claims. The last request was on the 15 Nov 2020 where they claim their turnaround time is 2-3 days. I am still waiting.... I have sent them numerous e-mails and their call center is not even answering my calls

They do not have clear massaging and or template to assist their clients or former clients and thus frustrating the process.

The last person who dealt with this is lazy to read because s/he should have went through the entire e-mail trail as all the information s/he claims is missing is located in the beginning of this trail. (mail trial provides context)

instead of picking up the phone or communicating if they require any further information from you, they would rather tell you that the you do not have a date on your letter thus the process has been terminated and you must start the process again, and that is another week of waiting for feedback.