Discovery, pathetic service and useless customer care.

I called Discovery last Fri and 48 mins speaking to the most pathetic customer service agent there, Shamida or Hamida who sent me on a wild goose chase looking for Lancets practice no and ICD 10 code for a NIPT test, I eventually cut the call because of the amount of time she asked me to hold, she knew absolutely nothing and gave me the wrong info. I spent another hour speaking to 2 different people who assured me the test is paid from my maternity benefit. Today I see not everything was covered by my maternity benefit, R1200 came out of savings. I then call in Mon for a different claim, this lady Thandi, same as the 1st knew absolutely nothing and told me twice to refer to the website. I queried a claim that was sent through 2 weeks ago, no payment to date. I had 3 claims sent for 1 day, according to Thandi, when the claims department see multiple claims on 1 day, they process the 1st and ignore the others which is what is happening now. How many times do I have to call in to query and argue? I am a member, I call in to get resolution, instead I get know-it-all idiots giving me incorrect info and then my query is just ignored. On 12 Sept, last year, I spoke to a supervisor, very arrogant someone, for 50 mins who basically said I was stupid and I am supposed to know Discoverys policies and terms. I don't work for Discovery, I pay Discovery for Medical Aid. How many times do I send a query to health info for an answer? Why is the service so bad at Discovery? Discovery is one of most expensive Medical Aids in SA, are they not concerned about losing clients?